Hosted Call Centre

Administration Portal

Issue tracking:

• Links
Open tasks – both assigned To me and assigned BY me
Open Opportunities – work in progress of which I participate
• Experts – Internal resources that can help met
• Calendar
• Linked Tasks
• Project Tasks
• Issue Tracking
• Survey
• And More

Communications:

• Highly customizable Graphic Presentation of Outcomes

• Announcements
• Contacts
• Discussion Board
• Customers
• And More

Custom Lists:

• Keywords List
• Experts
• Custom List
• Custom List in Datasheet View
Cut-and-paste addition of contacts and information, or
Upload via Excel
• Service Requests
• Support FAQs
• Import Spreadsheet
• And More

Web Pages:

• Existing Intranet Page
• Web Page – Partial or Complete
• Sites and Workspaces
• And More

Internal or External Information Libraries:

• Knowledge Base List
• Document Library
New, Existing and Changed or Updated
Version Control
• Forms Library
• Wiki Page Library
• Picture Library
• And More

Local administrator and / or user control of:

• Users and Permissions
      People and groups
      Site collection administrators
      Advanced permissions
• And More

Look and Feel:

• Title, description, and icon
• Tree view
• Site theme
• Top link bar
• Quick Launch
• Save site as template
• Reset to site definition
• And More

Galleries:

• Master pages
• Site content types
• Site columns
• Site templates
• List templates
• Web Parts
• Workflows
• And More

Site Collection Administration:

• Recycle bin
• Usage summary
• Site collection features
• Site hierarchy
• Portal site connection
• And More

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