Contact Centre
The PipeVines Approach
Contact centres are internal mission-critical organizations that
sell products, answer questions, provide technical support, respond to
issues, take reservations, handle inquires, and much, more.
The traditional task of automating a contact centre required organizations to make large upfront capital expenditures for on-premise hardware and software, and then go through long and expensive implementation cycles before benefiting from the technology.
PipeVines provides an alternative to the traditional approach of purchasing on-premise technology and hiring a team to implement and maintain it. Delivered in the Software as a Service (SaaS) model, the PipeVines solution allows you to immediately start your contact centre for a low subscription fee with no hardware or software to buy and no implementation or maintenance team to hire. Start small, and build up as your business' requirement need. We are completely scalable: Need 25 extensions this month? No Problem! Need 325 extensions next month? Still No Problem!
BPM on Demand
The call centre is now a Command Centre
The rules and processes of a business
are what make it money. Measuring these rules and processes,
and making sure they are adhered to, is what Pipevines is all about.
While the telephone remains a popular to interact with clients, a business is blind unless they know what was the cause, effect and result of that telephone call. Or email. Or fax. Or any other communication medium.
Pipevines provides you with full-featured interaction capabilities that not only communicates with clients, but also provides the venue to measure the reason and outcome of the call.
Contact Centre On Demand
With Contact Centre on Demand, you can optimize your contact
centre operations, bring value to your clients, and immediately
realize significant cost-savings that continue over time.
The only on-demand contact centre application that ties together all customer communication channels, such as phone, email, web chat, and voice mail and provides a variety of standard and custom contact centre performance metrics, Contact Centre On Demand is a foundation for successful customer interactions.
While PipeVines is a great call centre solution which offers email, fax and web chat capabilities in addition to telephone; BPM on Demand raises the knowledge base of your client interaction profile to a whole new dimension.
