Contact Centre On Demand
PipeVines delivers services to our clients on a "pay per use" basis
Technically, we provide Software as a Service to businesses and contact centres from 10 to 500 seats.
We understand the drivers to business and client interaction. We understand people. More importantly, we are the experts in joining your business' communications needs with your people and the business processes they support.
BPM on Demand
Pipevines brings to your desktop Contact Management, Knowledge Management, Issue Management and Telephone Campaign Management - for inbound and outbound marketing campaigns. These are tools to augment and improve your CRM applications, not to replace them.
You get superior communications, dedicated workflow and issue management, and mitigated business risk - at costs less than you probably pay at present.
With overall telecommunications expenses representing an ever growing proportion of your organisation's internal and external costs, Pipevines provides effective solutions for your communication needs to regional, interstate and international branches, offices and clients. Our SIP Enterprise telephony infrastructure provides exceptional quality of service at a fraction of traditional capital costs and provider charges.
Contact Centre on Demand
VoIp - yes. Skype? No way.
Our communications platform is enterprise level and carrier grade.
Services Offered
No up-front capital costs
- no requirement to purchase.
No additional IT Staff Requirement
- with no equipment to purchase, there is no need for IT Staff Resourcing.
Pay-Per-Use. Need 25 extensions
this month? No Problem! Need 325 extensions next month? Still
No Problem!
Flexible and scalable
- suitable for use by SME's, large call centres, home-workers or at multi-site
office locations.
IVR, Voice Mail, free inter-office
calls.
Call and agent accountability,
workflow management, issue tracking and escalation and much more.
Improve profits by increasing
contact centre agent efficiency.
