contact centre downloads
PIPEVINES RESOURCES AT YOUR FINGERTIPS
Whether you are at the beginning of your contact centre technology research, or are ready to implement, PipeVines is the right place. You'll find a wide variety of Customer Interaction resources on our On Demand Contact Centre applications .
Case Study Downloads
Case Study: Business Case for a Hosted Contact Centre:
The QPSU Experience
A financial comparison between Hosted and On-Premise solutions.
Click here to
download the rest of this Case Study
White Paper Downloads
White Paper: Five Key Strategies to Improve Customer Service
through the Call Centre
Having a happy, positive contact centre experience might seem like an
oxymoron. We all have experienced dialing into a customer support line
only to be left on hold, or to be transferred multiple times to the wrong
agents, or being forced to give the same basic information over and over
again.........
Click
here to download the rest of this White Paper
White Paper: Deploy a Customer Contact Centre that Outpaces Your Competition
The Harvard Business Review reported that increasing customer retention
rates by 5% increased profits by between 25 and 95 per cent . Here we
see an important business fact: the contact centre is no longer just a
purveyor of customer service, it can be very much responsible for profit
and revenue growth through customer retention..........
Click
here to download the rest of this White Paper
Market Research Overview: The Software as a Service Market in
Asia Pacific
A report from Springboard Research which reviews the Asia Pacific
Software as a Service (SaaS) market in this region. It reveals a
particularly dynamic market, which promises an exciting and efficient
corner of the IT industry.
Click
here to download the rest of this Research Paper
Our Brochures
Click
here to download our Business Process Management
(BPM) Product Overview
Click
here to download our Contact Centre On Demand
(CCOD) Product Overview
Click
here to download our Corporate Flyer
PipeVines Logo Downloads
To download our logo:
In Internet Explorer - please right click and 'Save Picture As'
In Firefox - please right click and 'Save Image As'
Or click on the logos below to download high resolution
versions.
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