Whether you are at the beginning of your contact centre technology research, or are ready to implement, PipeVines is the right place. You'll find a wide variety of Customer Interaction resources on our On Demand Contact Centre applications .
A financial comparison between Hosted and On-Premise solutions.
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download the rest of this Case Study
Having a happy, positive contact centre experience might seem like an
oxymoron. We all have experienced dialing into a customer support line
only to be left on hold, or to be transferred multiple times to the wrong
agents, or being forced to give the same basic information over and over
again.........
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here to download the rest of this White Paper
The Harvard Business Review reported that increasing customer retention
rates by 5% increased profits by between 25 and 95 per cent . Here we
see an important business fact: the contact centre is no longer just a
purveyor of customer service, it can be very much responsible for profit
and revenue growth through customer retention..........
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here to download the rest of this White Paper
A report from Springboard Research which reviews the Asia Pacific
Software as a Service (SaaS) market in this region. It reveals a
particularly dynamic market, which promises an exciting and efficient
corner of the IT industry.
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here to download the rest of this Research Paper
Click
here to download our Business Process Management
(BPM) Product Overview
Click
here to download our Contact Centre On Demand
(CCOD) Product Overview
Click
here to download our Corporate Flyer
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