Telephone Campaign Management and Call Scripting
Call Scripting
Call Scripting - provides campaign management functionality, integrated to either the desk telephone, or an on-screen "softphone" to provide a single environment to manage all elements of the telephone campaign.
Develop the scripting tools from creation, to execution and to outcome analysis. Operable for both inbound and outbound telephone campaigns, this module allows management to bring scripted conversations and information gathering to a virtual unlimited number of applications
Simple "Drag-and-Drop" Technology - built into the browser environment allows you to develop your own workflow campaigns without the need for 3rd party assistance.
Call Scripting Benefits
Customer campaign
history out-comes and customer preferences are stored at the customer
level to guide development and triggers for new campaigns.
Integrates with our
Contact Centre On Demand platform to provide scripted discussion topics
based on client responses for inbound calls and out-bound telemarketing.
Scripted workflow,
driven from central data source.
Integration library
for linking standard forms and existing legacy systems
Single browser interface
between all applications - PipeVines and internal legacy systems.
Inbound & outbound
call management, with the telephone controlled on screen.
Click to dial & "power
dial" volume telemarketing capability
Real-time reporting,
agent activity, call statistics, grade of service
