Business Continuity Assurance
Business Continuity - is PipeVines's disaster recovery service
Designed
specifically for contact centres, Optional Business Continuity Assurance helps
companies prepare for unexpected outages by triple and quadruple redundancy
of services. Your current IVR, contact centre call flow and call
processing operations would be duplicated with our data centres and additional
communications capacity is brought into your office. This provides your
organization with an affordable and easy-to-implement solution for business
continuity and disaster recovery that is available on demand, whenever
you may need it.
Are you prepared for a short or long term contact centre outage? There will be nothing more devastating than you not being able to contact your clients, or them not being able to contact you. This may be mission critical priority #1, and therefore places your customer contact centres high on the priority of any disaster recovery plan to continue or to restart operations in the event of a natural or human-caused disaster.
When your business is unavailable, it costs your company money, customers and long-term brand equity. Our systems can alleviate this issue.
Meeting your disaster preparedness and recovery requirements with the PipeVines Business Continuity Contact Centre
There are several critical factors to address when setting up a disaster recovery plan for your business-critical contact centre needs.
1. Duplicating your
current operations without any additional hardware or software2. Operation relocation,
if necessary, made fast and easy3. Secure, reliable
operations4. Affordable disaster
preparedness solutionsDuplicating your current operations with the Business Continuity Assurance service
PipeVines offers a disaster recovery service designed to help companies prepare for unexpected outages by provisioning a duplicate of your contact centre operations and hosting off site.
Operation relocation, if necessary, made fast and easy
The ability to again begin communicating and working with your clients in a quick and transparent manner is key to the Business Continuity Assurance service. Your customers call the same number and speak to the same agents, minimizing the impact to both your customers and your business. In the event of a need to relocate, all technical redirection could be potentially accomplished in less time than it takes to relocate the people.
Reliable Contact Centre for business continuity
The Business Continuity Assurance service allows your company to avoid costly business interruptions by providing a reliable 100% web-based foundation for your contact centre so your clients can reach you in the time of need.
The first affordable Contact Centre disaster recover solution
No other solution can give you the peace of mind at a minimal cost that the Business Continuity Assurance service offers. The PipeVines contact centre Business Continuity Assurance service provides robust contact centre functionality delivered 100% as a Software as a Service (SaaS), PipeVines requires no specialized hardware or software, no telecom equipment and no up-front capital expenditures.
PipeVines Business Continuity offers
The highest degree of redundancy
offered, while remaining cost saving and effective.
A guarantee of virtually immediate
transition to secondary stage contact centre - either at the same location,
or across town, state or the world.
Seamless transaction to callers
No telephone number change.
IVR, PABX and Contact Centre data
housed offsite in data centre. No risk of equipment loss.
