Please upgrade to the latest version of Flash Player.
Click here if you already have Flash Player installed.
Hosted Contact Center VOIP, Voice over Internet Protocol
The underlying foundation of the PipeVines offering is built from the ground up using leading edge Microsoft technology to leverage the Internet, VoIP, Microsoft Communications Foundations, and Office-enabled systems.
This approach has allowed PipeVines to build a complete contact centre offering on superior technology that provides:
- Innovative integrated GUI telephone and workflow tools, accessible from anywhere through a web browser.
- Online provisioning that allows on-the-fly configuration changes to your contact centre without having to depend on the Service Provider.
- Rich multi-media interaction framework that includes Voice, VoIP, Email, and Chat.
- "Out of the box" CRM integration with the leading CRM offerings.
- Web Services APIs to interface with other enterprise applications and data.
- Extendable reach of contact centre technology to remote and non-traditional agents for 2nd and 3rd level support.
- Enable virtual contact centre deployment
- Provide hosted and managed deployment models.
Key to our offering includes:
o Hosted zero footprint "on-demand" and Managed Services
for our web-based Contact Centre Software
Suite
o Business Continuity Services
o SIP/VOIP Remote Agent technology
o Presence Tools
This makes PipeVines the most flexible technology offering among contact centre providers, allowing you to start using PipeVines for all of your customer interaction management needs.
