Hosted Contact Centre and Hosted Call Centre

Robust and Proven Solutions

PipeVines is the customer interaction management expert, offering browser based tools which organisations need to handle and measure their customer's experience.

Our hosted solutions deliver a complete and integrated customer interaction communications platform - which provides a robust contact centre management functionality, and real time activity reporting with analytical and workflow tools. This provides you with improved efficiency and visibility on customer interactions, which you pay for on a "pay as you go" basis.

We are 100% a Software as a Service (SaaS) provider. PipeVines has no footprint on your network, requires no specialized hardware or software, no telecom equipment and no up-front capital expenditures.

Contact Centre On Demand provides an integrated contact centre platform across IVRs, Queues, Call Recording and other functionalities at a fraction of the costs. Business Process Management (BPM) on Demand leverages a powerful workflow engine which can link multiple systems to one portal, capturing the essence of your customer interactions. Finally, Business Continuity on Demand seamlessly provides a data recovery platform to you contact centre environment.

With PipeVines’ service, our clients optimise their contact center operations - realising the flexibility to meet immediate business requirements, bring value to their clients, and very quickly recognize significant cost-savings that continue to grow over time.